Our Platinum business plan is designed for those who need their IT to run as smoothly and as disruption-free as possible and are considered our VIP customers. They enjoy our top benefits whenever needed and are always at the top of our list in order of priorities.

1 x auto preventative site visit Per Month

A once-per-month automatic visit from our technicians will minimise any chances of hardware breakdown. Upon arrival he will talk to your staff and ask about any problems or those ‘annoying little quirks’ that may be arising during the course of their days work. Any problems will be investigated, eradicated and the correct advice through direct conversation with the user will be given. He will then carry out his usual service of the server(s), network and workstations to make sure they are in optimum condition and fully capable of maximising performance.

Emergency call outs covered with an up to 6 business hour response.

Whilst our preventative maintenance visit will minimise any chance of component breakdown, it is obviously not 100% guaranteed that it will not happen. Components can break down without any prior warning whatsoever and suddenly panic breaks loose! Under our Platinum business plan, however, we can cut the downtime to a minimum. Our plan covers up to 6 business hours response but in most cases we are there much sooner and, providing a technician is available immediately, can be there within minutes. We do our utmost to have your employees back to working effectively as soon as we can possibly manage.

Emergency call-out charges covered for natural breakdown

Upon calling us, in a hardware fault emergency employers do not have to worry about any extra call-out or labour charges as they are all covered in our Platinum business plan. Providing it is a natural hardware fault and the machine is covered in our plan - you can rest assured that you will receive no extra invoices or charges whatsoever!

Replacement parts covered for natural breakdown

As well as having any emergency labour charges covered as mentioned above, so too are replacement parts. In an emergency, we do not want employers to have to sit and worry about the replacement costs of any expensive components – because in this plan all parts are covered! It may be that the defective component can be repaired, but if not, it will be replaced with a brand new equivalent! Our technician, upon diagnosis of the problem, will start working on replacing the broken component or finding an effective solution immediately!

Loan PC(s)

In 99% of cases we are able to solve all problems on-site there and then. It is very rare that a workstation must be taken from your site. If, however, this is the unlikely case and the only option is to take it into one of our workshops, we will, if required, loan you a PC until your own is once again in good working order. This facility is not always needed, but if you have an employee who relies solely upon his/her computer to work, then at least there is something for your employee to work on. It is not effective to have an employee doing nothing, so our loan PCs mean that at least your employee will be working on something! They are always on hand and ready to be installed into your network. It may be a laptop or PC system installed with XP Professional or Vista Business. It will also be pre-installed with Microsoft Office so you still have use of Microsoft word for those letters that need to go out or Excel for those spreadsheets that are needed. You may install any programs that you wish or need onto the PC to make it as effective to you as possible. All work on our loan PC will belong to your business at all times and the data transferred to your own workstation upon its return. Once all of your data is safe, checked and double-checked, our loan PC will then be reformatted back to its state when you received it and ready for the next user who needs this facility. None of your employees work will exist on that PC once it is returned to us and the format is completed. If in the unlikely event this facility will be needed, once again, there will be no extra charges at all as it is covered in our Platinum business plan.

Telephone support

For those small-but-annoying quirks it could be quite possible that a simple piece of the correct advice can eradicate the problem. This is not a tool we offer in an emergency status - as in emergency status we will be on our way to you. This facility is more like an ‘advice’ line. Popular examples of calls we receive are: “I have done something strange in Microsoft word and I don’t know what I have done!” or “I have accidentally changed a setting in windows and don’t know how to get it back to what it was!” If you are unsure about something or we can help save you time – we will!

Private dedicated company forum/message board directly to our IT technicians

Another one of our ‘extras’ offered to our Platinum customers is our dedicated support forum. Your message board is completely private between us and yourselves and can be seen by no other company or person we serve. It is used mainly for free advice, sales queries – or even, as has been known very often in the past, to share a joke or two between us! It makes the working relationship between ourselves more relaxed and friendly and encourages that ‘shy’ employee to make a query. Your company will receive its own username and password, which will grant you full access to your own private message board directly to us. As an employer it is entirely your choice which of the employees in your company has access to this forum. You may wish to keep access strictly to yourself or share it with all or some of your employees who you feel will benefit from this facility. The dedicated support forum can be a fantastic tool for keeping in touch and is very often a much simpler and better way of explaining complicated step-by-step instructions to our customers than over the telephone. This facility is strictly available to Platinum customers only!

Free website link.

Also available to our Platinum customers is the ‘optional’ opportunity for a FREE link from our website to your own. We obviously offer this facility as free of charge, but we will never place your advert on our website without your prior approval first. If you are a Platinum customer and would like to take advantage of this free opportunity then please just let us know. With our own very popular website receiving over 70,000 hits every month it is a pleasure for us to give this free advertisement to our own customers as well as ourselves – and we hope it brings you the extra business you deserve.

The advertisement links are rotated around our Platinum customers on a periodical basis so we keep it as fair as we possibly can for everyone. Please enjoy!