1 x auto preventative site visit.

A once-per-month automatic visit from our technicians will minimise any chanced of hardware breakdown. Upon arrival he will talk to your staff and ask about any problems or those 'annoying little quirks' that may be arising during the course of their days work. Any problems will be investigated, eradicated and the correct advice through direct conversation with the user will be given. He will then carry out his usual service of the server(s), network and workstations to make sure they are in optimum condition and fully capable of maximising performance.

Emergency call-outs and replacement components

In our Silver plan and extra or emergency call-outs and/or replacement parts are to be invoiced and paid for - although at a discounted rate! We do, however, offer our Silver plan customers a maximum response of 6 business hours when an emergency occurs. Whilst our monthly preventative maintenance visit will minimise and chance of component breakdown, it is obviously not 100% guaranteed that it will not occur. Components can break down without any prior warning whatsoever and suddenly panic can break loose! As already mentioned, we try to get to you within 6 business hours - but is most cases, providing one of our technicians is available, we can be there much sooner.
If you prefer to have emergency call outs and replacement components covered please take a look at our Gold and Platinum plans.